Safety Information For Volcano Hybrid Owners

Safety Information Regarding The Volcano Hybrid

There’s been a lot of chatter about users breathing in aluminum dust particles while using the recently released Volcano Hybrid. I’m sorry…what? Admittedly, we were skeptical about the reviews claiming this because the knock-off game is strong, and this is not the quality that we’ve come to expect from this brand. Turns out, the rumors were true, BUT when the complaints started rolling in, Storz & Bickel listened to their customers, adjusted the sails, and headed back in the right direction.

The Problem

The rings on the bottom of the chamber and the heating ring produce what looks to be aluminum dust after only a few uses. Rightfully, owners were concerned that the residue contains metal particles that could be inhaled.

What Happened?

Some Volcano Hybrid owners experienced friction issues with the Hybrid’s chamber housing, causing the component to warp, bubble, and leave behind aluminum residue. The aluminum filling chamber scratched the aluminum base unit, creating concerns about inhaling metallic dust. Storz & Bickel updated their User Guide, so we could keep using Hybrids while a permanent fix was found.

The Solution

In less than two months, Storz & Bickel designed, tested, and approved a replacement. The replacement parts are made of hard-anodized aluminum, coated in high-quality ceramic, that don’t scratch, but still conduct enough heat to maintain that signature Volcano vapor we’ve come to know and love. Storz & Bickel was also able to produce and distribute the replacement quickly and efficiently.

From Storz & Bickel

Straight from the horse’s mouth, “Storz & Bickel prides itself on world-class design and we recognize the need to improve upon the initial design to address the wear and tear on the aluminum parts as quickly as possible. The improved parts are now available and are made from ceramic-coated aluminum. After much testing and investigation, this choice of material provides the best results. The hard coating makes it very resistant to wear, while the aluminum core offers optimal thermal characteristics to ensure the best performance of your Volcano Hybrid. Customers who already own a Volcano Hybrid will receive the replacement parts free of charge.”

The Takeaway

When you make an investment in a lifelong product, you get top-notch service. This is why we exclusively recommend buying legitimate products from trustworthy vendors, like vapor.com. For current Volcano Hybrid owners, you can order your replacement part here. You’ll just need the serial number from your Hybrid, plug in your shipping info, and Storz & Bickel will get you squared away.

 

storz and bickel ceramic filling chamber

Ceramic coated filling chamber replacement part.

 

1 Comment

  1. Doug Kane on May 28, 2020 at 2:22 pm

    A little heavy on the p.r., but you’re doing the right thing.

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